My 20 year old main floor furnace went out on December 29th last year. I called a company we had used in the past. Their diagnosis was a cracked heat exchanger, not worth repairing. The service man thought it was very likely that the second floor furnace would also have a cracked heat exchanger. He measured our CO level to be 1%. That afternoon they were back with a proposal. They would do a 2 to one furnace conversion for in the neighborhood of 12K. If we weren't satisfied with the air flow, they could provide us with zoning. I am a single mother and called my father for his input. He said get a second opinion. I called Hot Point Heating.
Doug was out to my home about dinner time. He called his family saying he would be late. He then told me he wouldn't want his family to be breathing that level of carbon monoxide. Doug's plan was to replace each furnace with a higher efficiency furnace. He did not think the 2 to 1 conversion would be as satisfactory, because we would reduce air flow and may not be as comfortable. He also said that our two furnaces provide us with zoning. His quote was 5-6K. I called my dad and he said, "I like his thinking." The next day Doug installed the main floor furnace and disassembled the second furnace. He showed me the rather large crack in the second heat exchanger. By early evening we were very comfortable and breathing good air. The first company hadn't gotten back to me yet.
By the next day we had two furnaces running. Doug's workmanship is even evident to the untrained eye. I am so happy I listened to my father and got that second opinion. Calling Hot Point Heating was no coincidence. Someone was watching over me! I would recommend Doug at Hot Point Heating and Air Conditioning to my family and friends in a heartbeat.
Stacey G. - Delafield